The Complete Guide to Recognizing and Avoiding Tech Support Scams
Tech support scams are among the most common frauds targeting adults 50+. Learn every variation of this scam and the one rule that defeats all of them.
Read the guideProactive device care · by Coztech Solutions
Coztech Managed Guard
Enterprise-grade scam defense, background maintenance, and direct on-demand support from your dedicated IT professional — for one flat monthly price.
Plans start with a one-time Onboarding & Optimization so nothing joins the plan while it is still broken.
Why a plan instead of a repair
Fixing things after they break is the expensive way to do this.
Most of the disasters we get called about were preventable weeks earlier — a skipped update, a full drive, a scam pop-up someone clicked. A plan moves that work into the background so you are not paying emergency rates for something that should never have happened.
Scam & malware blocking
Splashtop Shield actively blocks rogue remote-access tools and tech-support scams — the exact software scammers use to take over a computer.
Background health monitoring
Disk space, crashes, and failing drives get flagged before they turn into a dead laptop and a lost photo library.
Silent monthly cleanup
Temp files, caches, and startup clutter are cleared in the background. Most months you never notice it happened.
Update & patch checks
We verify operating system and security updates actually applied — the single most common cause of a preventable infection.
The scam hook
We actively block tech support scammers and malicious software from accessing your system — including the remote-access tools scammers use to take over a computer while pretending to help.
Clear scope
What the plan covers — and what it doesn’t
So there are no surprises in month two, here is exactly where the subscription ends and project work begins.
Included every month
- Splashtop Shield anti-malware and scam/RAT blocking
- Automated OS update and security patch checks
- System health monitoring (disk space, crashes, drive warnings)
- Monthly silent background cleanup (temp cache, startup items)
- Proactive scam and phishing alerts when a new wave hits
- Included remote hands-on time each month (see plans)
- Fast remote-in through the Coztech agent — no code sharing
- Async ticketing and dedicated email support
- Scheduled remote screen-share sessions during business hours
Billed separately or discounted
- Remediation of pre-existing infections (quoted separately)
- Full forensic incident response
- New computer setup and data migration projects
- Physical hardware repair or on-site visits
- 24/7 emergency response or an instant phone hotline
- Software licensing, subscriptions, and hardware purchases
Plan members still get a discounted member rate on excluded work — just not unlimited coverage at a flat monthly price.
Plans
Pick the plan that fits the device
Simple monthly pricing per device. Billing, pause, and cancellation terms are covered in our refund & cancellation policy.
Residential
Homes & solopreneurs
$29–$39
per computer / month
- Splashtop Shield protection & scam blocking
- Background maintenance and cleanup
- Patch and update verification
- Dedicated support email
- Scheduled remote sessions
Up to 30 minutes of remote support per device each month
Excess time billed at $75/hr (standard rate $110/hr)
Business tier
Small Business
Micro-businesses & workstations
$59–$79
per workstation / month
- Everything in Residential
- Priority email and ticket queue
- Monthly health report (threats blocked, patches applied)
- Faster response target on plan tickets
- Per-seat support allowance
Up to 1 hour of remote support per seat each month
Excess time billed at $95/hr (standard rate $140/hr)
One-time Onboarding & Optimization — $75–$120
Required for every new plan. We clean the device, apply updates, install the Coztech agent and Splashtop Shield protection, and confirm health before the monthly plan starts. Without this step a plan can turn into a multi-day cleanup for the price of one month.
How it works
From broken to boring
The goal is that you stop thinking about your computer at all.
01
Onboarding & Optimization
One-time $75–$120. We clean the machine, apply updates, remove junk, and confirm it is actually healthy — before it ever joins a plan.
02
Agent & protection install
We install the Coztech remote agent and Splashtop Shield protection, branded with our name so you always know who is on the other end.
03
Baseline & monitor
We record the device's normal state — storage, startup load, update status — so future problems are measured against a known-good baseline.
04
Monthly care cadence
Silent cleanups and patch checks run in the background. You get a health summary and a set amount of hands-on time each month.
How to reach us
A real person, on a predictable schedule
A plan only works if support is sustainable. These are the channels and hours plan members actually get — stated up front, not discovered later.
Dedicated support email
One address for everything — no texting a personal cell at 9 PM. Every request becomes a tracked ticket.
Standard hours
Monday–Friday, 9:00 AM – 5:00 PM ET. Non-critical tickets get a guaranteed next-business-day response.
Scheduled remote sessions
Book a screen share during business hours when you want something walked through together.
Real boundaries, clearly stated
Emergencies can always call the main line — but round-the-clock coverage is not part of the subscription.
Need help right now instead of a plan? Use the SOS page or call (517) 547-1492.
Questions
Before you sign up
What is the difference between this and a one-time repair?
A repair fixes something that is already broken. A plan keeps devices healthy in the background — blocking scam software, verifying updates, and giving you a set amount of remote support time each month so small issues get handled before they become expensive ones.
Does the monthly support time roll over?
No. Included remote support time resets each month and does not accumulate. Anything past the allowance is billed at your member rate, which is discounted from standard hourly pricing.
Why is there a setup fee?
Because a plan on a broken machine is not a plan — it is a discount on a disaster. Onboarding cleans the device, applies updates, installs the agent and Splashtop Shield protection, and confirms health first.
What if my computer already has a virus?
Remediation of pre-existing infections is quoted separately, and is usually handled during onboarding. Cleaning up an established infection is project work, not routine maintenance.
Is 24/7 emergency support included?
No. Plan support runs Monday–Friday, 9:00 AM – 5:00 PM ET, with a guaranteed next-business-day response for non-critical tickets. Emergencies can always call the main line, but round-the-clock coverage is not part of the subscription.
Can I put my business computers on a plan?
Yes — the Small Business tier is priced per workstation and adds a priority ticket queue and a monthly health report showing threats blocked and patches applied.
Get started
Request Coztech Managed Guard
Tell us roughly how many devices you have. We’ll reply within one business day to schedule onboarding and confirm pricing.
Guides for staying protected
Free, plain-English walkthroughs from the Coztech blog.
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